Session 602: Practical Ways to Maximize CX Impact with Heart & Science

Agenda

ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

All Sessions Speakers My Schedule

Session 602: Practical Ways to Maximize CX Impact with Heart & Science

Stacy Sherman (Keynote Speaker▫️Author▫️Advisor/Coach▫️Journalist▫️Podcast Host: DoingCXRight.com, Doing CX Right)

Location: Session page in app

Date: Thursday, May 18

Time: 3:45 pm - 4:30 pm

Session Type: Session

Vault Recording: TBD

What's in it for the audience:

Learn a proprietary framework to DO CX RIGHT (not talk about it) as a competitive advantage.

Why it's different:
Based on research, real-world stories & Stacy's extensive knowledge leading experience management at top brands.

Takeaway

What Doing CX Right means vs. Customer Service.
Summary of Heart and Science™ CX Framework
Simple and practical strategies to differentiate brands now!