ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.
Stacy Sherman (Keynote Speaker▫️Author▫️Advisor/Coach▫️Journalist▫️Podcast Host: DoingCXRight.com, Doing CX Right)
Location: Session page in app
Date: Thursday, May 18
Time: 3:45 pm - 4:30 pm
Session Type: Session
Vault Recording: TBD
What's in it for the audience:
Learn a proprietary framework to DO CX RIGHT (not talk about it) as a competitive advantage.
Why it's different:
Based on research, real-world stories & Stacy's extensive knowledge leading experience management at top brands.