Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!

Session 602: Omnichannel Top Drivers of Customer Satisfaction for Customer Service

Mark Miller  (Customer Service Advisory Practice Leader, J.D. Power)

Date: Thursday, September 9

Time: 2:50pm - 3:50pm

Pass Type: Live All Access Pass, Live Deluxe Pass, Live Standard Pass - Get your pass now!

Track: Drive Customer Experience

Session Type: Session

Vault Recording: TBD

This enlightening session will unpack J.D. Power’s latest research on the drivers of customer satisfaction, focusing on what is happening from a consumer perspective – and why. Gain insights on what customers care about most by channel, what to avoid and key best practices that will drive a better customer experience. Explore the emerging customer expectations that are wreaking havoc on service providers, and hear tips and tricks to help any customer service team get better.