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Session 602: Omnichannel Top Drivers of Customer Satisfaction for Customer Service
Mark Miller (Customer Service Advisory Practice Leader, J.D. Power)
Location: Session Page in Platform
Date: Thursday, October 7
Time: 4:00 pm - 4:45 pm
Pass Type: Digital Standard Pass - Get your pass now!
Track: Drive Customer Experience
Session Type: Session
Vault Recording: TBD
This enlightening session will unpack J.D. Power’s latest research on the drivers of customer satisfaction, focusing on what is happening from a consumer perspective – and why. Gain insights on what customers care about most by channel, what to avoid and key best practices that will drive a better customer experience. Explore the emerging customer expectations that are wreaking havoc on service providers, and hear tips and tricks to help any customer service team get better.