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Session 602: Omnichannel Top Drivers of Customer Satisfaction for Customer Service

Mark Miller  (Customer Service Advisory Practice Leader, J.D. Power)

Location: Session Page in Platform

Date: Thursday, October 7

Time: 4:00 pm - 4:45 pm

Pass Type: Digital Standard Pass - Get your pass now!

Track: Drive Customer Experience

Session Type: Session

Vault Recording: TBD

This enlightening session will unpack J.D. Power’s latest research on the drivers of customer satisfaction, focusing on what is happening from a consumer perspective – and why. Gain insights on what customers care about most by channel, what to avoid and key best practices that will drive a better customer experience. Explore the emerging customer expectations that are wreaking havoc on service providers, and hear tips and tricks to help any customer service team get better.