It's been said that no tool or solution ever solved a people, process, or strategy problem. Even the greatest workforce management (WFM) tool won't save a flawed strategy or process. You need a rock-solid WFM team and strategy to succeed, which is why understanding how to leverage your WFM team and strategy is essential. Attend this session to learn about the difference between WFM the discipline and WFM the solution and why it matters; how to ensure your WFM solution can meet the demands of your business; how to determine whether your company culture is even ready for a WFM solution; and how to get stakeholder buy-in for the discipline of WFM in your organization.