Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Michele Rowan (President, Work From Home Alliance)
Location: Java Sea 1
Date: Thursday, October 19
Time: 11:30 am - 12:30 pm
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership
Session Type: Session
Vault Recording: Video
Contacts centers are using hybrid work and work from home on scale and for the long haul. In today's world, most employees want options on where they work, and with shrinking customer service labor pools, employers can't afford to not offer choices. Best practices in sourcing, hiring, onboarding, supporting and engaging employees are evolving as well. We're not going back to the old ways of working, and the new ways require thorough reviews and major resets to workflows, guidelines, policies, and technologies. Attend this session to understand what companies are doing to change up their work environments for the next 3-5 years.