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Session 405: How TML Health Filled the Gap in CSAT

Scott Murphy  (Director of Benefits Services, TML Health)

Eileen Edwards  (Manager of Member Services, TML Health)

Location: Session Page in Platform

Date: Thursday, October 7

Time: 1:00pm - 1:45pm

Pass Type: Digital Standard Pass - Get your pass now!

Track: Maximize Productivity and Operations

Session Type: Case Study

Vault Recording: TBD

TML Health is an organization that provides employee benefits to cities, municipalities, and other political subdivisions in the State of Texas. TML Health struggled to increase participation with their members completing post-interaction surveys. In this session you'll hear how TML Health adjusted their approach to CSAT in an unconventional way that filled the gap and resulted in significant changes that improved the member experience. You're sure to pick up tips on how you can improve CSAT in your own organization.