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Schedule 2024

Session 404: Empowering Leadership in the Digital Age

Brandi Frazier  (Professional Speaker/Master Corporate Trainer/CEO/Founder, Empowered Teams Training)

Date: Thursday, October 24

Time: 10:15 am - 11:15 am

Pass Type: Standard + Workshop + Site Tour, Standard Conference Pass, Training + Standard Conference Pass - Get your pass now!

Track: Elevate Your Strategy and Leadership, Boost Your Culture

Session Type: Session

Vault Recording: TBD

In today's rapidly evolving contact center landscape, effective leadership is more critical than ever. Join us for an engaging breakout session as we explore the principles and strategies of empowering leadership in the digital age. In this session, you'll discover how to inspire and motivate your teams to embrace digital transformation, adapt to new technologies, and drive innovation in the contact center. We'll discuss the essential qualities of modern leaders, including adaptability, resilience, and the ability to foster a culture of continuous learning and growth. Through real-world examples and practical insights, you'll learn how to navigate the complexities of leading in a digital environment, from leveraging data and analytics to make informed decisions to effectively communicating across distributed or remote teams. Whether you're a seasoned leader or new to the role, this session will provide you with actionable strategies and inspiration to lead with confidence and empower your teams to excel in the digital era.


Key Takeaways: -Understand the essential qualities of empowering leadership in the context of digital transformation.

-Learn strategies for motivating and inspiring teams to embrace change and drive innovation.

-Discover practical insights for navigating the complexities of leading in a digital environment, from leveraging data to fostering effective communication.

-Gain inspiration and confidence to lead with authenticity and purpose in the digital age.