Most contact center organizations have made the decision to include work from home and hybrid work as long range workplace strategies. Leaders are being prompted to refresh and sometimes completely re-engineer workflows, policies and technologies to best support a now largely distributed environment. Communications, collaboration, social activities, meetings, recognition, knowledge sharing, and training are shifting from predominantly in person to predominantly digital. Where people sit no longer matters – work gets done the same whether people are in office or at home. True in-person interactions are the bonus, not the routine. Join this session to understand the major trends, initiatives and best practices contact center leaders are embracing to transition work from home and hybrid to comprehensive long term workplace solutions.

Takeaway

Long range work from home and hybrid work best practices, workflows and technologies.