Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Justin Robbins (Evangelist, 8x8)
Nate Brown (Executive Director, CX Accelerator)
Location: Coral Sea 1
Date: Thursday, October 19
Time: 10:15 am - 11:15 am
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Track: Elevate Your Strategy and Leadership, Revolutionize the Experience
Session Type: Case Study
Vault Recording: TBD
This session is the ultimate guide to making your customers fall in love with you! Justin Robbins and Nate Brown will share their findings and lessons from a 2023 study built to discover the secrets of the most successful organizations. Get ready to develop a comprehensive CX mindset to help you identify the behaviors and systems contributing to the best experiences. You'll also gain valuable insights into how to define and measure success as a customer experience leader. With Justin and Nate's expert guidance, you'll learn how to create a good customer experience that your customers will never want to leave!
So, if you're a contact center leader ready to take your customer experience to the next level, this presentation is for you! Join us as we embark on an adventure to find the path to predictable CX—and who knows, you may even discover some hidden treasures along the way!