ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Gina Montague (Support Services Manager, Infinite Campus)
Location: Timor 1
Date: Thursday, October 19
Time: 10:15 am - 11:15 am
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Track: Boost Your Culture, Maximize Productivity and Operations
Session Type: Case Study
Vault Recording: TBD
Recruiting and onboarding can be an expensive, time-consuming process, but it's essential you get it right. A new hire's decision to stay with a company long-term is made within the first few months of employment, which is why a great first impression is more important than ever!
Your new hires are the key to your future success – are you protecting and nurturing your recruitment investment? Onboarding is the perfect opportunity to make a positive, lasting impression on a new hire. In this session, you'll learn how Infinite Campus created a fun onboarding experience that involves the team and new hire, focusing on onboarding, culture, and mentorship.