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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Session 401: Intentional Onboarding to Boost your Culture!

Gina Montague  (Support Services Manager, Infinite Campus)

Location: Timor 1

Date: Thursday, October 19

Time: 10:15 am - 11:15 am

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!

Track: Boost Your Culture, Maximize Productivity and Operations

Session Type: Case Study

Vault Recording: TBD

Recruiting and onboarding can be an expensive, time-consuming process, but it's essential you get it right. A new hire's decision to stay with a company long-term is made within the first few months of employment, which is why a great first impression is more important than ever!

Your new hires are the key to your future success – are you protecting and nurturing your recruitment investment? Onboarding is the perfect opportunity to make a positive, lasting impression on a new hire. In this session, you'll learn how Infinite Campus created a fun onboarding experience that involves the team and new hire, focusing on onboarding, culture, and mentorship.