Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!

Session 304: Building a Customer Appreciation Program on a Budget

Jenny Dempsey  (Customer Experience Manager, FruitStand)

Date: Wednesday, September 8

Time: 3:20pm - 4:20pm

Pass Type: Live All Access Pass, Live Deluxe Pass, Live Standard Pass - Get your pass now!

Track: Drive Customer Experience

Session Type: Session

Vault Recording: TBD

Saying "thank you" to the customers that support your business is a necessary component to customer service. Customers that feel heard, valued and appreciated will stay your customer, write positive reviews and tell everyone about your company. Customer appreciation has the power to create a ripple effect that can boost positivity for the entire company - agents and customers alike. The expression of gratitude can increase our well-being and contributes to a company culture where people come first. But, how do you show appreciation to your customers outside of just a "thank you"? In this session, you'll learn how to build your own Customer Appreciation Program that will surprise and delight customers on a whole new level without costing a lot of money.