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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Session 304: A Recipe for Contact Center Success from a Competitive BBQ Judge

Justin Robbins  (Evangelist, 8x8)

Location: Gardenia

Date: Wednesday, October 18

Time: 4:00 pm - 5:00 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!

Track: Revolutionize the Experience

Session Type: Session

Vault Recording: TBD

What does mouth-watering, award-winning BBQ have to do with contact centers, you ask? Everything.

Like a successful BBQ recipe, creating a winning contact center strategy requires a careful blend of ingredients, patience, attention to detail, and consistency. Justin will share how the principles that make a BBQ dish successful are the same principles that can make a contact center strategy successful.

You'll discover how to spice up your contact center recipe with the right mix of customer insights, empathy, and a customer-centric mindset. Justin will also share tips for monitoring your contact center "cooking" progress to ensure it's always on track and ready to serve.

At the end of this session, you'll leave feeling inspired and equipped with a winning recipe to wow your customers and set your contact center apart from the rest. Take advantage of this unique opportunity to learn from a BBQ judge and elevate your contact center game to the next level.

Bonus: Walk away with some tips and tricks for creating mouthwatering BBQ at home. (Cause we can't talk about contact centers all of the time, right?)