Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Tim McElgunn (Principal Analyst, ICMI)
Location: Coral Sea 1
Date: Wednesday, October 18
Time: 4:00 pm - 5:00 pm
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Track: Elevate Your Strategy and Leadership, Maximize Productivity and Operations
Session Type: Session
Vault Recording: TBD
Join Tim McElgunn for a deep dive into recent data from ICMI's State of the Contact Center study and a forward view of the forces that will shape the contact center in 2024.