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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Session 302: What's Coming to the Contact Center in 2024

Tim McElgunn  (Principal Analyst, ICMI)

Location: Coral Sea 1

Date: Wednesday, October 18

Time: 4:00 pm - 5:00 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!

Track: Elevate Your Strategy and Leadership, Maximize Productivity and Operations

Session Type: Session

Vault Recording: TBD

Join Tim McElgunn for a deep dive into recent data from ICMI's State of the Contact Center study and a forward view of the forces that will shape the contact center in 2024.