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Session 302: Course Correction: Putting Strategy Back on Top

Becky Roemen  (Manager, CX Solutions & Contact Center Consulting, Avtex Solutions)

Location: Session Page in Platform

Date: Wednesday, October 6

Time: 3:45pm - 4:30pm

Pass Type: Digital Standard Pass - Get your pass now!

Track: Elevate Your Strategy & Leadership

Session Type: Session

Vault Recording: TBD

Every organization has dodged, weaved, and jumped hurdles over the past 18 months, simply trying to survive. They made it, but they veered far off course from their strategy. In this compelling session you’ll learn how to chart your course by building a flexible and attainable roadmap to success. Hear the emerging trends and lessons from the COVID-19 era, how to inspire confidence and proactivity in the face of uncertainty, and how to evolve your technology and operations for resiliency. Going with the flow is for the unprepared – go where you choose, with a plan!