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Session 206: Leading the Customer Experience

Brad Cleveland  (Senior Advisor, ICMI)

Date: Wednesday, September 8

Time: 2:00pm - 3:00pm

Pass Type: Live All Access Pass, Live Deluxe Pass, Live Standard Pass - Get your pass now!

Track: Elevate Your Strategy & Leadership

Session Type: Session

Vault Recording: TBD

This timely session provides strategic insights from Brad’s new book, Leading the Customer Experience. What is customer experience and what is the contact center’s role in it? What are the keys to customer experience success? What can you do—right here, right now, whatever your role—to be a catalyst for positive change in your organization? Come explore these critical questions and more. All attendees will receive a leader’s guide to customer experience success.