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Simon Kriss (Chief Innovation Officer, CX Innovation Institute)
Location: Coral Sea 1
Date: Wednesday, October 18
Time: 11:30 am - 12:30 pm
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Track: Revolutionize the Experience, Elevate Your Strategy and Leadership
Session Type: Session
Vault Recording: TBD
It seems that all we hear about today is AI. If you're like most contact center professionals, you're aware of AI but still not 100% clear on how it fits into your operation. You may even be a bit overwhelmed. If this is you, then this session is for you!
Join Simon Kriss, CX futurologist and author of The AI-Empowered Customer Experience, for a fast-paced and engaging session that will unpack AI in a way that makes it easy to comprehend. In the session, we will: