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Session 205: Data Privacy Regulations: What You Know Could Save Your Company Millions!

Matthew Dumiak  (Director of Privacy Services, CompliancePoint)

Mandy Rinker Horton  (General Counsel, Careington International Corporation)

Stuart Discount  (CEO, SMD Contact Center Consulting)

Date: Wednesday, September 8

Time: 2:00pm - 3:00pm

Pass Type: Live All Access Pass, Live Deluxe Pass, Live Standard Pass - Get your pass now!

Track: Elevate Your Strategy & Leadership

Session Type: Panel Discussion

Vault Recording: TBD

Privacy law may not be the most exciting topic, but the consequences of an inadequate understanding of it can be devastating. Outbound contact centers have already felt the sting of these regulations, with settlements and fines from class-action lawsuits in the hundreds of millions! Inbound contact centers are in danger of running into similar landmines as they seek to comply with possibly 50 state laws. In this important session, experts will describe the existing and proposed data privacy rules that impact contact centers, how to comply with individual state laws, and how to mitigate your company’s risk. You can’t afford to miss it!