Work from Home on scale proved more successful than many companies expected during the pandemic, leading most contact centers to offer full-time work from home or hybrid working arrangements to their employees. This session will explore the key considerations for long-term work from home planning at scale. Join WFH expert Michele Rowan as she shares the critical guidelines, workflows, technology changes necessary for permanent on scale WFH or hybrid environments. Discover how other companies are evolving their workforces to include long-term WFH and the best practices they’re leveraging to ensure success.