This interactive and engaging story of strength and resilience post-economic collapse in Ireland tells the tale of a community working together during COVID-19 and the challenges it overcame, despite a cyberattack that crippled the National Health Service. Attendees will experience the journey through the eyes of both the customer and the call center's agents and learn about the strategies used by management to motivate their teams to maintain a positive outlook while being impacted directly. Learn how the call center teams managed through adversity and delivered excellent service and customer experiences throughout.