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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Session 202: The Future Is Here: Strategic Insights for Contact Center Leaders in the Age of Generative AI

Steve Campbell  (Senior Contact Center Consultant, Team Rebus)

Location: Java Sea 1

Date: Wednesday, October 18

Time: 11:30 am - 12:30 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!

Track: Elevate Your Strategy and Leadership, Maximize Productivity and Operations

Session Type: Session

Vault Recording: Video

Generative AI holds immense potential for contact centers, enabling them to automate processes, enhance customer experience and reduce cost. In this session, we will explore the strategic considerations of implementing generative AI in your contact center, discussing best practices, potential risks and the steps to ensure successful integration.