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ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Session 202: Experience management in 2023. How will your contact center thrive in an uncertain economy?

Tim McElgunn  (Editorial Manager/Analyst, Informa Tech- Enterprise IT)

Location: Session page in app

Date: Wednesday, May 17

Time: 2:45 pm - 3:30 pm

Session Type: Session

Vault Recording: TBD

Discover the secrets of thriving contact centers in an uncertain economy with ICMI Principal Analyst Tim McElgunn on May 17th from 2:45 to 3:30. Learn from our research on how successful centers strike a balance between cutting costs and investing in customer and employee experience. Gain expert insights and actionable advice on building a competitive advantage and thriving in tough times, rather than just surviving.