ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.
Tim McElgunn (Editorial Manager/Analyst, Informa Tech- Enterprise IT)
Location: Session page in app
Date: Wednesday, May 17
Time: 2:45 pm - 3:30 pm
Session Type: Session
Vault Recording: TBD
Discover the secrets of thriving contact centers in an uncertain economy with ICMI Principal Analyst Tim McElgunn on May 17th from 2:45 to 3:30. Learn from our research on how successful centers strike a balance between cutting costs and investing in customer and employee experience. Gain expert insights and actionable advice on building a competitive advantage and thriving in tough times, rather than just surviving.