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ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Session 201: How to Lead High-Performing Contact Centers and Teams

Josh Streets  (CEO/Founder, Scoreboard Group)

Location: Session page in app

Date: Wednesday, May 17

Time: 2:45 pm - 3:30 pm

Track: Elevate Your Strategy and Leadership, Boost Your Culture

Session Type: Session

Vault Recording: TBD

Whether you’re a new leader or you’ve been inspiring contact center teams for decades, one thing is certain: what got you here isn’t going to get you where you want to go next. Balancing proven techniques with modern-day strategies for the new workplace is both an art and science, and the most effective contact center leaders – the ones who deliver performance results – use a model similar to the one Josh Streets will share in this session. Learn how today’s modern leaders are balancing winning performance for customers, employees, and stakeholders, and walk away with real-life tips, use cases, and best practices to implement right away.