Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Jim Thomsen (VP of Customer Success, Showdown Displays)
Darlene Unger (Senior Customer Success Manager , Showdown Displays)
Location: Coral Sea 2
Date: Wednesday, October 18
Time: 10:15 am - 11:15 am
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Track: Boost Your Culture, Maximize Productivity and Operations
Session Type: Case Study
Vault Recording: TBD
Culture is the primary key to every company's success and competitive advantage. After all, Happy Employees translate to Happy Customers. But the methods of building a vibrant culture must be continually refreshed and aligned with both external forces and changing employee needs. In this session, Jim Thomsen will share examples of how you can intentionally improve employee engagement and enhance the customer experience by creating a vibe you can feel. You'll learn all about: