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Session 105: Leading the Customer Experience
Brad Cleveland (Senior Advisor, ICMI)
Location: Session Page in Platform
Date: Wednesday, October 6
Time: 1:00pm - 1:45pm
Pass Type: Digital Standard Pass - Get your pass now!
Track: Elevate Your Strategy & Leadership
Session Type: Session
Vault Recording: TBD
This timely session provides strategic insights from Brad’s new book, Leading the Customer Experience. What is customer experience and what is the contact center’s role in it? What are the keys to customer experience success? What can you do—right here, right now, whatever your role—to be a catalyst for positive change in your organization? Come explore these critical questions and more.