Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Laura Grimes (ICMI Business Associate and CEO/President, Harrington Consulting)
Location: Timor 1
Date: Wednesday, October 18
Time: 10:15 am - 11:15 am
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Track: Maximize Productivity and Operations, Boost Your Culture
Session Type: Session
Vault Recording: TBD
The single best way to increase employee engagement is to provide them with capable, knowledgable supervisors. This session explores five important suggestions to ensure that your supervisors lead teams that are eager to serve your customers while leading engaged and inspired agents. The results of the effort should be increased customer satisfaction (without giving away the farm), increased attendance, lower attrition, increased quality, increased collaboration, increased innovation, and all around more joy!