Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Dan Smitley (Strategy and Optimization Czar, Call Design)
Location: Java Sea 1
Date: Wednesday, October 18
Time: 10:15 am - 11:15 am
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership
Session Type: Session
Vault Recording: Video
As WFM leaders, we know our team and practice are critical to the success of the organization, and yet it doesn't seem like others in the organization realize this. We're in a lot of critical meetings and we know what's happening with marketing, finance, operations, IT, HR, etc. etc. We're clearly critical but why doesn't it feel like we're strategic? And what's the difference?!?
In this session, discover why WFM can be and should be a strategic asset to every organization and what specific steps you can take to help your WFM team get there.