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Session 103: How to Guarantee an Amazing Customer Experience

Jeff Toister  (President, Toister Performance Solutions, Inc.)

Date: Wednesday, September 8

Time: 11:30am - 12:30pm

Pass Type: Live All Access Pass, Live Deluxe Pass, Live Standard Pass - Get your pass now!

Track: Drive Customer Experience

Session Type: Session

Vault Recording: TBD

What if you could guarantee your customers an amazing experience? An experience guarantee goes beyond merely warrantying a product against defects; it promises a consistently great experience that earns customer loyalty. It also provides a way to restore trust and prevent customer churn if the experience ever falls short of expectations. This entertaining and informative presentation provides an inside look at how leading organizations use experience guarantees to fuel customer-driven growth. Learn the real reasons people love these companies and remain loyal customers. Discover how brands, products, and even individual agents use experience guarantees to stand out from the competition – and leave with a toolkit to help you implement your own experience guarantees.