ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.
Jim Rasnick (Director of Operations, Anthology, Inc.)
Richa Batra (Vice President & General Manager, Anthology, Inc.)
Tyler Haynes (Sr. Manager, Operations & Quality Assurance, Anthology, Inc.)
Location: Session page in app
Date: Wednesday, May 17
Time: 1:00 pm - 1:45 pm
Session Type: Session
Vault Recording: TBD
With more than 150 million learners, educators, and administrators in 80+ countries around the world, the team at Anthology knows a little something about creating intentional, effective experiences, for students and employees. In this session, join Richa Batra, Jim Rasnick, and Tyler Haynes for a candid discussion of how Anthology manages recruiting and training, engaging and recognizing employees, supporting a global workforce and market, and using data analytics to prepare their contact center for the future.