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ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Session 103: Anthology Student Success- Attracting, Engaging and Retaining Talent in an Evolving Global Landscape

Jim Rasnick  (Director of Operations, Anthology, Inc.)

Richa Batra  (Vice President & General Manager, Anthology, Inc.)

Tyler Haynes  (Sr. Manager, Operations & Quality Assurance, Anthology, Inc.)

Location: Session page in app

Date: Wednesday, May 17

Time: 1:00 pm - 1:45 pm

Session Type: Session

Vault Recording: TBD

With more than 150 million learners, educators, and administrators in 80+ countries around the world, the team at Anthology knows a little something about creating intentional, effective experiences, for students and employees. In this session, join Richa Batra, Jim Rasnick, and Tyler Haynes for a candid discussion of how Anthology manages recruiting and training, engaging and recognizing employees, supporting a global workforce and market, and using data analytics to prepare their contact center for the future.