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ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Session 102: Elevating the Employee Experience at UPMC Health Plan

Taylor Duffy  (Manager, Engagement, UPMC Health Plan)

Location: Session page in app

Date: Wednesday, May 17

Time: 1:00 pm - 1:45 pm

Session Type: Session

Vault Recording: TBD

Looking to elevate your overall employee experience? Need innovative solutions to enhance your team’s culture? At UPMC Health Plan, employee experience is at the core of what we do, finding innovative solutions for our team by utilizing feedback and targeting employee needs. It starts with the new-hire experience, with enhancements made in the past several years to our virtual onboarding process, virtual training experience, and connecting in a remote environment. The experience continues with our team members and maintaining the culture we promote, celebrating diversity, enhancing the overall experience, and working to cultivate a partnership with our team. Our leadership development programs continue the experience along our robust career path, with growth and development opportunities, and prioritizing our team members with compassionate leading.