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Session 101: How Amica Achieved 90% Employee Engagement Scores

Brittany Noble  (Sr. Manager SCO West, Amica Mutual Insurance)

Joy Minnich  (Manager SCO Central, Amica Mutual Insurance)

David Burgoyne  (Sr. Manager SCO West, Amica Mutual Insurance)

Location: Session Page in Platform

Date: Wednesday, October 6

Time: 1:00 pm - 1:45 pm

Pass Type: Digital Standard Pass - Get your pass now!

Track: Boost Your Culture

Session Type: Case Study

Vault Recording: TBD

Employee engagement is one of the toughest challenges for any business, but can be particularly difficult in the contact center environment. In this enlightening session you’ll gain insights from three of Amica Mutual’s contact center managers who have sustained engagement scores of more than 90%. They’ll share their “secret sauce,” including details of how they approach coaching and development, rewards and recognition, team building and more. Learn how management team involvement in the planning and execution of yearly engagement plans have impacted their success. Gain ideas and inspiration you can use to improve your engagement and reduce attrition!