The importance of employee engagement and performance management cannot be overstated, and yet these are areas of almost universal challenge for contact centers – which have only been exacerbated by the move to virtual or hybrid working. In this invaluable workshop, Tom Wilk will share the practical tools, tips and processes he uses to uses when working with employees to promote good career performance. Learn how to improve your one-on-one meetings and performance evaluations, create SMART goals and performance improvement plans that promote success. You’ll leave with a set of tools you can use immediately to improve your team’s performance, enhance their careers, and provide career growth.