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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Pre-8: Orlando City SC

Date: Tuesday, October 17

Time: 8:00 am - 11:30 am

Pass Type: Premium Pass - Get your pass now!

Session Type: Site Tour

Vault Recording: TBD

Looking for a different type of Orlando experience? Explore the exhilarating world of soccer with an exclusive tour of a state-of-the-art soccer stadium. Exploria Stadium is home to Orlando City of the Major League Soccer (MLS) and the Orlando Pride of the National Women’s Soccer League (NWSL). Your journey begins with insights on how Orlando City Soccer Club (SC) creates a premium, distinctive, on-brand year-round experience for season ticket holders and how they strive to create value for their members that exceeds expectations. Orlando City SC strives to deliver best in class service and unique experiences that build customer loyalty.

You’ll then get a private tour of the iconic stadium’s facilities. See the behind-the-scenes operations, from the players’ locker room, to the press room, to the dressing room, and even a visit to the soccer field. Whether you’re a die-hard soccer fan or simply curious about the world of sports, this tour will provide you with an unforgettable experience.

Premium Pass holders who have pre-registered for a site tour should check-in at 8:00 am in the convention center shuttle bus area. Once the pass holder has checked in. All pass holders must be seated on their assigned bus by 8:15am. An ID is required to check-in and they must have their show badge prior to check-in.

Wait lists are available for Premium Pass holders who didn't register ahead of time. Please visit Registration Area to be added to the wait list. Placement on a tour is not guaranteed for those not pre-registered. At 8:15am all available bus seats will be given to waitlist attendees. Waitlist attendees must be present and able to take the available seats at 8:15am. The buses will depart at 8:30am sharp.