Don't miss this opportunity to visit the Disney Central contact center! This center is the largest of our Disney contact centers, handling all communication for Walt Disney World vacations, including resort/package bookings and tickets. Discover how leadership is focused on aligning infrastructure and support teams dedicated to driving optimization across the organization. In addition, we will hear about the e-Commerce operations teams, including Sales & Service chat, consumer internet Help Desk and escalation, and Disney Photo imaging support teams.

Premium Pass holders who have pre-registered for a site tour should check in at 8:00 am in the convention center shuttle bus area. Once the pass holder has checked in. All pass holders must be seated on their assigned bus by 8:15am. An ID is required to check-in and they must have their show badge prior to check-in.

Wait lists are available for Premium Pass holders who didn't register ahead of time. Please visit Registration Area to be added to the wait list. Placement on a tour is not guaranteed for those not pre-registered. At 8:15am all available bus seats will be given to waitlist attendees. Waitlist attendees must be present and able to take the available seats at 8:15am. The buses will depart at 8:30am sharp.