ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Date: Tuesday, October 17
Time: 8:00 am - 11:30 am
Pass Type: Premium Pass - Get your pass now!
Session Type: Site Tour
Vault Recording: TBD
Don't miss this opportunity to visit the Disney Central contact center! This center is the largest of our Disney contact centers, handling all communication for Walt Disney World vacations, including resort/package bookings and tickets. Discover how leadership is focused on aligning infrastructure and support teams dedicated to driving optimization across the organization. In addition, we will hear about the e-Commerce operations teams, including Sales & Service chat, consumer internet Help Desk and escalation, and Disney Photo imaging support teams.
Premium Pass holders who have pre-registered for a site tour should check in at 8:00 am in the convention center shuttle bus area. Once the pass holder has checked in. All pass holders must be seated on their assigned bus by 8:15am. An ID is required to check-in and they must have their show badge prior to check-in.
Wait lists are available for Premium Pass holders who didn't register ahead of time. Please visit Registration Area to be added to the wait list. Placement on a tour is not guaranteed for those not pre-registered. At 8:15am all available bus seats will be given to waitlist attendees. Waitlist attendees must be present and able to take the available seats at 8:15am. The buses will depart at 8:30am sharp.