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Pre-4: ICMI Small Contact Center Workshop - Full Day

Rose Polchin  (Sr. Training Manager)

Date: Tuesday, September 7

Time: 9:00am - 4:00pm

Pass Type: Live All Access Pass, Live Deluxe Pass - Get your pass now!

Track: Pre-Conference Workshop

Session Type: Workshop

Vault Recording: TBD

"Do more with less!" A common edict, but the performance impact can be much greater in small centers. The good news is having limited resources does not have to mean limited results. Managers of small centers can and must become masters of strategic planning, relationship building, agent education and motivation, forecasting and scheduling, and technology optimization. This targeted workshop, specifically for contact centers with 2 to 50 agents, provides the tools, strategies and tips you need to achieve big results. Come prepared to share with your peers who manage other small centers and capture a ton of ideas you can apply right away!