Pre-4: Artificial Intelligence in the Contact Center

Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Pre-4: Artificial Intelligence in the Contact Center

Josh Streets (ICMI Business Associate and CEO, The Scoreboard Group)

Location: Timor 1

Date: Monday, October 16

Time: 8:00 am - 5:00 pm

Pass Type: Training + Standard Conference Pass, Training Only Pass - Get your pass now!

Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership

Session Type: Training

Vault Recording: Video

Transform your contact center's service experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!

In recent years, leading companies have created or accelerated their strategies to gain efficiency and effectiveness in their contact center using AI and automation. In this course, you will learn about the core concepts of AI and automation, how to align it with your contact center model and service level commitments, how to build a case for funding, how to design the right architecture, and how to deliver measurable results that transform your contact center.

You will leave this workshop with a refreshed sense of what the contact center of tomorrow will look like, including best practices, real examples, and a structured plan for moving your strategies forward. Whether you have a mature roadmap or you’re just getting started, this course is for you.

Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Training + Standard conference pass.