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Pre-3: The Principles of Effective Contact Center Management

Brad Cleveland  (Senior Advisor, ICMI)

Date: Tuesday, September 7

Time: 9:00am - 12:00pm

Pass Type: Live All Access Pass, Live Deluxe Pass - Get your pass now!

Track: Pre-Conference Workshop

Session Type: Workshop

Vault Recording: TBD

In this step-by-step session, Brad Cleveland, author of the Amazon.com bestseller Call Center Management on Fast Forward, walks you through the foundational principles that will serve you well throughout your career. Whether you're a new manager looking for a roadmap or a veteran in search of a dependable refresher, this workshop provides the essential knowledge and confidence you need to succeed in today's fast-changing environment.