Pre-2: Contact Center Strategy and Leadership

Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Pre-2: Contact Center Strategy and Leadership

Laura Grimes (ICMI Business Associate and CEO/President, Harrington Consulting)

Location: Hibiscus 1

Date: Monday, October 16

Time: 8:00 am - 5:00 pm

Pass Type: Training + Standard Conference Pass, Training Only Pass - Get your pass now!

Track: Elevate Your Strategy and Leadership

Session Type: Training

Vault Recording: TBD

This executive-level planning workshop will provide the tools and direction necessary to develop, implement and manage a contact center strategy and leadership process. Apply the lessons of the world’s best contact centers to transform your service and conquer new competitive challenges. You'll get the information, tools, and direction necessary to develop, implement, and manage a contact center strategy and leadership process—and then you and your colleagues will work through realistic exercises to discuss key contact center challenges. You'll leave with tools, techniques, and strategies you can implement immediately and for years to come.

Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Training + Standard conference pass.