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Post 1: Full-day ICMI Contact Center Coaching

Rebecca Gibson  (Business Associate, ICMI)

Date: Friday, September 10

Time: 8:30am - 4:30pm

Pass Type: Live All Access Pass - Get your pass now!

Track: Post-Conference Training/Workshop

Session Type: Workshop

Vault Recording: TBD

Start building a coaching culture that improves agent and customer satisfaction with a proven coaching model that you can implement immediately. Without coaching, the time and money you spend on training and monitoring will have little impact on your contact center’s performance. By implementing a proven coaching model and training everyone who coaches to use the model and to coach more effectively, you will see agent performance and effectiveness rise.