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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Passport to Prizes Giveaway

Location: Pacifica Ballroom, Solution Spotlight Stage

Date: Thursday, October 19

Time: 3:30 pm - 4:00 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Expo Hall Only Pass - Get your pass now!

Session Type: Event Experience

Vault Recording: TBD

Collect stamps while visiting exhibitors in the Expo Hall. Turn in your completed passport back at the ICMI booth and be entered to win big prizes at the drawing on Thursday, October 19, at 3:30 pm at the Solution Spotlight Stage! All entries must be submitted by Thursday, October 19, at 3:00pm