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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Multiplayer Mode!: A Day in the Life of 8x8 Contact Center Through the Eyes of Your Customer, Agent, and Supervisors!

Alton Harewood  (Global Solutions Architect, 8x8)

Location: Spotlight Solution Stage, Expo Hall

Date: Wednesday, October 18

Time: 2:00 pm - 2:20 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Expo Hall Only Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD


Discover the 8x8 Contact Center through an immersive narrative as we explore the
perspective of both a customer and agent, unveiling insights into seamless interactions and
enhanced service delivery.
Join us to learn how to power up your contact center and give Super Star power to your
agents and supervisors.
Get ready to level-up with 8x8 Contact Center!