ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.
Matthew Clare (ChromeOS Product Lead, Contact Center, Google)
Location: Session page in app
Date: Wednesday, May 17
Time: 11:35 am - 11:55 am
Session Type: Keynote
Vault Recording: TBD
According to a recent survey by Google & Accenture, 39% of enterprise contact center agents are expected to be remote in the next 1-2 years and this number is expected to increase to 59% in the near future. Contact centers globally have been moving to CCaaS solutions to reduce IT, integration, and support costs, while leveraging the latest in cloud technology. ChromeOS completes the digital transformation, enabling contact centers to be cloud-first and agile not only with their CCaaS stack, but with the computing platform and devices that power their customer experience. In this session, learn why ChromeOS is the optimal platform for contact center workloads and can help you improve agent productivity, secure business data, support IT teams with stress-free device deployment and management, and deliver brilliant customer experiences.