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Ric Kosiba (Chief Data Scientist, Sharpen)
Adam Settle (Chief Experience Officer, Sharpen)
Location: Zoom Link
Date: Thursday, October 7
Time: 10:00 am - 11:00 am
Pass Type: Digital Standard Pass - Get your pass now!
Track: Video Discussion Group
Session Type: Interactive Discussion
Vault Recording: TBD
Contact centers are obsessed with providing world-class service and customer experiences, and rightly so. But how do you know when you’ve unlocked that achievement? The only way to be sure is by measuring meaningful metrics. Bring your insights and questions to this interactive roundtable, hosted by Sharpen, to learn how you can isolate the most meaningful metrics for your organization/industry.