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Lessons Learned from Supporting a Remote Workforce

Jessica Smith  (Sr. Manager, Product Marketing, Contact Center, 8x8)

Andressa Marlan  (Sr. Product Marketing Manager, Contact Center, 8x8)

Location: Zoom Link

Date: Wednesday, October 6

Time: 10:00 am - 11:00 am

Pass Type: Digital Standard Pass - Get your pass now!

Track: Video Discussion Group

Session Type: Interactive Discussion

Vault Recording: TBD


CAMERA ON! Turn on your webcam and join your peers for lively discussion and sharing around the biggest challenges and timeliest topics facing contact centers today.

Attendance in these valuable sessions is limited to maximize interactivity.

As contact centers scrambled to adjust to remote work in 2020, we could never have anticipated how fundamentally work would change. While much uncertainty remains in the world, one thing we can all agree on is that remote work is here to stay—at least for the foreseeable future. Join Jessica Smith and Andressa Marlan from 8x8 to chat about contact center best practices and share lessons learned while charting new territory.

  • What’s been the most pleasant surprise since going remote? The biggest challenge?
  • How is your contact center leveraging technology to enable agents to be successful at a distance?
  • Is your organization committed to continuing remote arrangements or pursuing hybrid arrangements? What will that look like?
  • What are employee’s expectations when it comes to remote work?
  • Does remote work create new opportunities to engage, recognize, or reward employees in meaningful ways?
  • What will the contact center of the future look like?