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Learn from Your Peers: How Companies are Using AI to Power their Businesses

Kay Phelps  (Principle, Contact Center Solutions, Vonage)

Location: Session Page in Platform

Date: Thursday, October 7

Time: 3:00pm - 3:45pm

Pass Type: Digital Standard Pass - Get your pass now!

Track: Solutions Spotlight

Session Type: Solutions Spotlight

Vault Recording: TBD

Vonage

Running a contact center can present daily challenges--delivering great customer experience, meeting service levels, keeping good agents - all while controlling and minimizing costs.

Businesses need innovative tools and emerging technology that supports these goals. But new technologies, like AI, can be daunting.

It’s all about balance - meeting customer expectations and ensuring your customer service is better (or at least as good as) competitors without the risk of being on the bleeding edge. Hear how you can get started with AI easily, without draining IT resources and budgets. You’ll know when the time is right to take that next step and implement tech like AI.

In this session you'll learn from other companies' experiences as they introduced AI into their contact centers. You'll hear what drove their decisions. What hurdles they encountered. And you'll hear inspiring stories of business success.