In this opening keynote, Brad Cleveland will navigate the dynamic and rapidly changing terrain of contact center management and leadership. Delve into how the profound changes taking place in technology, customer expectations, the workforce, and the economy will reshape contact centers in the months and years ahead. How will roles—from supervisors to senior level leadership—need to evolve? Whether you’re an industry veteran or stepping into a contact center management or leadership role for the first time, this kickoff will provide context and perspective that will help you lead your team and organization into the future.