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Live | October 16 - 19
Orlando | FL

Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

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Keynote: UNSTOPPABLE

Alex Weber  (Award-Winning Performer and American Ninja Warrior, Alex Weber)

Location: Oceana Grand Ballroom

Date: Wednesday, October 18

Time: 8:30 am - 10:00 am

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Expo Hall Only Pass - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

What would you do if you were UNSTOPPABLE? In the fast changing world of contact centers, we all hit setbacks, fears, negativity, pressures, and uncertainty. But not everyone knows how to overcome these challenges, so most people will back away or give up on their goals. Not on Alex Weber’s watch! Alex gives you his award-winning system to be The Unstoppable You!

Alex Weber knows both sides. As an American Ninja Warrior, Host for NBC, acclaimed Author, and US Lacrosse Coach of the Year, Alex has reached record-breaking achievements. But with these accomplishments, he's also had to face intense pressure, hard failures, and his own limitations. In this keynote, Alex gives you his battle-tested system to achieve peak leadership and performance in the most critical moments when you need to be at your best - and when other people need you to be at your best. When other people stop, you will keep going, growing, and getting to the goals that matter most to you. This is how you win in your work, your relationships, and in your life!