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Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!

Keynote Panel: Roadmap to 2025

Jenny Dempsey  (Consumer Experience Manager, Apeel Sciences)

Nate Brown  (Chief Experience Officer, Officium Labs)

Brad Cleveland  (Senior Advisor, ICMI)

Ted Stodolka  (VP, Chief Care Officer, Hallmark Cards)

Eric Mackowitz  (AVP, Service Center Operations, Amica Mutual Insurance)

Anne Palmerine  (VP, Customer Engagement, Enrollment & Retail, UPMC Health Plan)

Location: Session Page in Platform

Date: Wednesday, October 6

Time: 4:30pm - 5:15pm

Pass Type: Digital Standard Pass - Get your pass now!

Track: Keynote

Session Type: Panel Discussion

Vault Recording: TBD

2020 required contact centers the world over to do a lot of sudden improvising in order to continue supporting their customers. While the Herculean efforts were valiant and got us through a difficult time, more than a year later it’s time to focus on the future. Savvy leaders are moving beyond the band aids. They are fundamentally changing and strengthening their organizations to embrace the challenges and opportunities ahead. Have your pen and pad in hand as Brad leads this rapid-fire panel of leaders, who are guaranteed to inspire as they help you to discover your own path forward.