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Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Keynote: Accelerating into the Exponential Age: Are You Ready for Liftoff?

Andy Traba  (VP of Product Marketing , NICE)

Location: Oceana Grand Ballroom

Date: Wednesday, October 18

Time: 8:30 am - 10:00 am

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Expo Hall Only Pass - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

Buckle up - we stand at the dawn of a new era of exponential technological change. Leaders need an exponential mindset across data, intelligence, processes, and ecosystem connectivity to thrive. In this vision session, attendees will learn strategies and best practices for accelerating their organizations and customer management capabilities into the Exponential Age. Is your organization ready for liftoff?