ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EST.

How to Use ChatGPT and Messengers

Andrew Huang  (Product Marketing Manager, Bright Pattern)

Jonathan Kitts  (Senior Solutions Engineer, Bright Pattern)

Location: Spotlight Solution Stage, Expo Hall

Date: Wednesday, October 18

Time: 3:00 pm - 3:20 pm

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Expo Hall Only Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD

Bright Pattern

Innovative omnichannel contact center software provider Bright Pattern will show you how
ChatGPT and messengers can be used to boost contact center performance and CX. In this
innovative demonstration, we will show you live how you can use ChatGPT in your contact
center to automate interaction analytics, quality management, and more. See how, with
Bright Pattern, you can use ChatGPT and messengers to offer effortless conversations with
your customers, review QM, and perform interaction analytics.