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How Sharpen’s Flexible Reporting, Performance Management and Omnichannel Lead to Tangible ROI in The Contact Center

Adam Elkins  (Director of Solutions Consulting, Sharpen Technologies)

Location: Session Page in Platform

Date: Wednesday, October 6

Time: 1:45 pm - 2:00 pm

Pass Type: Digital Standard Pass - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD


Spend 15 minutes with Adam Elkins, Director of Solutions Consulting at Sharpen, going through what makes our approach to seamless omnichannel unique in the vendor pool. Then he’ll walk you through our flexible reporting through Sharpen Insights and our game-changing performance management tools (that are included at no extra cost to you).

In this session you’ll learn:

  • What makes Sharpen’s Omnichannel stand out from competitors.
  • How we treat your data and how that makes reporting and finding trends easier.
  • How we use agent performance metrics to drive agent behavior that leads to a guaranteed ROI.