Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Liam Martin (Co-founder and Chief Innovation Officer, Time Doctor)
Location: South China Sea
Date: Thursday, October 19
Time: 12:45 pm - 1:30 pm
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass - Get your pass now!
Session Type: Lunch & Learn
Vault Recording: TBD
In today's digital landscape, managing a distributed or hybrid call center poses unique challenges.
Explore Time Doctor's revolutionary technology, which is transforming call center operations through AI-enabled tracking and analytics. Our session explores how Time Doctor's AI-driven approach offers a groundbreaking solution to these challenges.
By monitoring performance metrics in real-time, Time Doctor optimizes productivity, ensures client satisfaction, and streamlines managerial oversight.
Accountability is a cornerstone of effective management and Time Doctor ensures it is a two-way street. Team members are empowered to manage their own time efficiently, while supervisors gain invaluable insights into performance trends, enabling proactive decision-making.
Adhering to the principle, "If you can't measure it, you can't manage it," our session delves into how quantifiable data metrics can be leveraged to enhance both employee engagement and customer satisfaction.
Join us to discover how Time Doctor's AI tools can revolutionize your call center output, driving productivity without sacrificing work-life balance or employee well-being.